The dashboard, screen by screen
Guest mails
Which mails your guests get automatically, in your own words, and the reminders that chase something up.
On Guest mails you decide which mails your guests get from your property, and in which words. Below them are the reminders: series that chase a guest up about something until it is done.
The mails
Each card is one mail, with when it goes out underneath.
| When | |
|---|---|
| "Confirmation" | as soon as the booking is confirmed |
| "Deposit reminder" | fourteen days before arrival, only if something is still outstanding |
| "Still to pay" | only when you send it, for a finished stay with an outstanding amount |
| "Option expiring" | a day before an option expires |
| "A week before" | a week before arrival, with the online check-in link |
| "Two days before" | two days before arrival, with the practical things |
| "Review request" | the day after departure |
"Switch off" stops a mail for every booking, for example if you send it yourself. The card then shows "Switched off". "Switch on" brings it back.
Your own text
"Edit the text" opens three fields per language (Dutch, English, Spanish): "Subject", "Opening" and "Closing line". Under the first subject you see what we write, for comparison. Then press "Save".
- You only write the sentences. The reference, the dates of the stay, the outstanding amount and the check-in button are always in there.
- A language you leave empty keeps our text. If you only write Dutch, English and Spanish guests keep the text as we wrote it.
- The card shows which languages have your own text.
Reminders
Under "Reminders" there are three series: "Online check-in", "ID details" and "Outstanding amount". A series stops by itself once its goal is met: whoever checked in yesterday hears nothing tomorrow.
- "Turn on" starts a series. Then you choose the "Rhythm" and, under "At most", how many messages a guest gets.
- Decreasing sends 7, 5, 3 and 1 day before and on the morning itself. "Every day" is possible too, but seven mails in a week about the same thing annoy the guest who was going to do it anyway.
- A choice is saved straight away; there is no separate button.
- For each message in the series you see how many were sent, and after how many of them the goal was reached. We do not measure whether a mail is opened or clicked: that needs a tracking pixel, and our mail has none.
Mail to past guests who said yes to it is separate, under Mail-outs. See also Online check-in.
Last updated on 16 October 2026