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Reporting illegal content and copyright

Version 1.0 · updated 29/09/2026

If this translation differs from the Dutch text, the Dutch text prevails. The Dutch version is the authoritative one.

Provided by Noren (demoversie, geen echt bedrijf), Voorbeeldstraat 1, 1000 AA, Amsterdam, Dutch Chamber of Commerce (KvK) 00000000, VAT NL000000000B00.

Hosts put their own photos and texts on their booking page and in their booking module; we store them and show them to their guests. If something there is illegal in your view, or if it is a work you hold the copyright to and it appears without your permission, you can report it here. This page follows the European Digital Services Act (DSA, Regulation (EU) 2022/2065, Articles 11 to 18) and, for copyright, also the US DMCA (17 U.S.C. § 512).

1. Where to report

Email hallo@norenrooms.com with the subject "Notice". That address is also our single point of contact for the authorities of the Member States, the European Commission and the European Board for Digital Services (Article 11), and for anyone who uses our service (Article 12). You can write to us in Dutch, English or Spanish. A person reads it, not a robot.

2. What a notice should contain

So that we can assess a notice carefully, we ask for (Article 16(2) DSA):

  • why you consider the content illegal, explained as clearly as you can;
  • exactly where it is: the full web address and, if it is a photo, which one;
  • your name and email address, except for notices about child sexual abuse, which you may send anonymously;
  • a statement that you are reporting in good faith and that what you write is accurate and complete.

If it concerns copyright, we also ask for what the DMCA requires (17 U.S.C. § 512(c)(3)):

  • your signature, or that of someone authorised to act on behalf of the rights holder (a typed name under your email is enough);
  • which work you believe is being infringed;
  • your postal address and telephone number;
  • a statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law;
  • a statement that the notice is accurate and, under penalty of perjury, that you are authorised to act on behalf of the rights holder.

3. What happens next

  1. Within two working days you receive an acknowledgement of receipt.
  2. We assess the notice carefully, objectively and without automated decision-making. Where possible, we ask the host for their side of the story.
  3. We decide without undue delay, usually within seven days, and tell you what we decided and why. If you disagree, you can write to us; someone who was not yet involved will then look at it again.
  4. If a notice is manifestly unfounded, we say so too, and take no further action.

4. If we remove something

If we remove content, disable access to it or restrict an account, the host receives a statement of reasons from us (Article 17 DSA): what we did, to which content and from when; the facts we relied on; whether a notice prompted it; the legal ground or the article of our general terms and conditions it rests on; that no automated means were used; and how to object: by replying to us, or before the courts.

5. A counter-notice

If your content was removed after a copyright notice and you believe that was a mistake, you can send a counter-notice to the same address (17 U.S.C. § 512(g)(3)). It contains:

  • your signature;
  • which content was removed and where it appeared;
  • a statement under penalty of perjury that you believe in good faith the content was removed as a result of a mistake or misidentification;
  • your name, address and telephone number, and that you consent to the jurisdiction of the US federal court for your district or, if you live outside the United States, of any district in which we may be found, and that you will accept service of process from the person who sent the notice.

We forward the counter-notice to the person who sent the notice. If they do not start court proceedings within ten to fourteen working days, we restore the content.

6. Repeat infringement and misuse

Anyone who repeatedly infringes loses their account: after three justified copyright notices within twelve months we terminate the account, unless the circumstances call for something else. Anyone who repeatedly sends manifestly unfounded notices is warned first; after that, we stop processing their notices for a period.

7. The DMCA agent

We have not yet registered an agent with the U.S. Copyright Office. Until then, copyright notices, including those under the DMCA, go to hallo@norenrooms.com; we handle them as set out above.

8. A serious criminal offence

If a notice, or something we see ourselves, points to a criminal offence that threatens a person's life or safety, we report it immediately to the police or the Public Prosecution Service (Article 18 DSA). How we handle personal data in a notice is set out in the privacy statement.