Glossary

The words you come across in Noren, in alphabetical order.

Availability

How many units of a room type can still be sold on a night.

Base rate

The price per night of a room type that the other rate plans derive from.

Bill

Everything a guest owes for their stay, line by line. See Bill.

Booking engine

The booking form on your own website, where guests book by themselves.

Booking page

Your own page at Noren with the same booking engine, to share or to use without a website.

Channel

A place where your property is sold: Booking.com, Airbnb or your own booking engine.

City tax

The levy per guest per night of a town or region, always on a line of its own.

Deposit

The share of the total a guest pays up front. See Deposit.

Direct debit mandate

Your permission to the payment provider to collect your Noren subscription.

Do it

From Ask · Do it · Off: Noren carries it out and you can undo it. With Ask you decide; with Off Noren does not watch for it.

Enquiry

A booking that holds nothing yet: no room and no stock.

Minimum stay

The smallest number of nights a guest has to book. The minimum on arrival applies to a stay that starts on that night; the minimum through to every stay that includes that night, wherever it starts. You set both in the Calendar.

Notice period

The time between cancelling and the end of your subscription: one month, and with a yearly contract the end of the contract year. Until then everything works. See Cancel subscription.

Option

A booking that holds a room until an expiry time. Once that has passed, the room goes back on sale.

Outstanding

How much of the total of a booking has not been paid yet.

Payment provider

The company that handles your guest's payment. The money goes straight to you.

Plan

What you take from Noren: Starter, Standard or Plus, by number of rooms.

Price rule

A rule that adjusts the price of a night by itself under a condition, such as one room left.

Property

Your business in Noren: the hotel, B&B or guesthouse you let.

Publication threshold

What must be in place before your property takes bookings, such as prices and a payment provider.

Rate plan

A price with its own conditions for a room type, such as non-refundable or with breakfast.

Reporting duty

The legal duty in Spain to pass your guests' details on to the authorities. See Spain.

Room type

A kind of room you sell, with a number of units of that type.

Season

A period in which the base rate is a percentage or a fixed amount higher or lower.

Security deposit

An amount on the bill that the guest gets back; it does not count towards your revenue.

Stop-sell

Taking a room type off sale on a night, even when units are still free.

Trial

The first days of your account, during which you pay nothing.